TICKETS - ALL
Total #
148
Time to
Diagnose
0.0
Time to
Resolve
0.0
NEW
19
Expedited Rush
0
In Progress
22
Scheduled
18
Waiting on Customer
15
Waiting for Parts
7
Needs Update
22
Payment / Pickup
32
Customer Reply
4
Pending Admin
9
#265272
HP AIO - No Boot
17 hours
#265269
HP LT - No Boot
22 hours
#265218
Remote Printing Solution
a week
#265156
Hard Drive Monitoring
2 weeks
#260106
NHBTR Managed Services : MAY_26
a month
#260164
Site Evaluation | Onsite Session
a month
#260187
test
a month
#260189
Smart Lock Gateway Installation | Onsite Session
a month
#260191
Special Order: Refurbished Desktop
a month
#260194
Cancellation - BIZ ALA
a month
#260196
Subscription billing failed: ALA AV/BU x8
a month
#260198
Account Management - Transfer
a month
#260202
Repeated daily SAGE access issues
a month
#260205
Managed Services : Month _ YR
a month
#260206
Managed Services : MONTH_YR
a month
#260207
Managed Services : MONTH_YR
a month
#260210
Microsoft Defender | Remote Session
a month
#250193
Open Balance - 2024 March
a month
#260245
TEST
a month
#265274
Office Tech Punchlist
13 hours
#265273
Preapproval: Lenovo Lt -OSR
16 hours
#265268
HP 14 LT > HP 14 LT (Green) - Data Migration
22 hours
#265266
Inspection - Dell LT - Slow performance
23 hours
#265264
Custom DT - USB + GPU Not Working
a day
#265263
Diagnostic - Lenovo Yoga - No Power
a day
#265252
Hp LT - infinite window popup loop
2 days
#265224
Potential Data Leak - Terminated Employee
a week
#265172
HP LT - Diagnostic - Battery swell
2 weeks
#261841
Dell Desktop | No Power
a month
#260167
Acronis Decom
a month
#260176
PGO | Guardz Transition
a month
#260177
Waggener Law | Guardz Transition
a month
#260178
SLO | Guardz Transition
a month
#260179
RREO | Guardz Transition
a month
#260183
Remote Session - Malware Notifications
a month
#260199
Account Manager Transition
a month
#260209
Mailbox full | Remote Support
a month
#260218
New Business Evaluation - Infrastructure Consultation
2 months
#260179
RREO | Guardz Transition
2 months
#262933
AP Wall Mount Acquisition & Installation
2 months
#260214
Mini PC Diagnostics
2 months
#265271
*TG Remote support - Uploading to Passport
18 hours
#265265
Scheduled On-Site - Printer Setup, Potential Corrupted
23 hours
#265255
Onsite - Dual monitor setup - DT pc
a day
#265169
Network down 911 | Onsite Appointment
2 weeks
#265110
Billing Failure: Vipre AV
3 weeks
#260143
Guardz & Umbrella for 2 Laptops | Remote Session
a month
#260155
Cloud Backup Overage
a month
#260162
Sunrise Hotel - Printer Setup
a month
#260170
CJB Managed Services : JULY_26
a month
#260172
NHBTR Managed Services : JULY_26
a month
#260201
Network Upgrade + Wireless AP Deployment
a month
#260208
Onsite Appointment - New Server Setup Help & Firewall Setup
a month
#260211
Onsite - Remote Desktop Issues
a month
#250362
Website: IT Consultant - Design
a month
#260224
Office Move| Onsite Survey
a month
#260972
WD 4TB External | Data Lab recovery
a month
#260219
Smart Lock Gateway | Fullfilment and installation
2 months
#260164
Site Evaluation: 1 site, 6 users
2 months
#265259
Diagnostic - Custom PC - No Boot
a day
#265207
Printer Offline for one User | Remote Session
a week
#265187
Inspection - Stuck on boot - HP LT
a week
#265175
Microsoft Surface Laptop - Data Migration
2 weeks
#265117
Billing Failure: Vipre AV + 365
3 weeks
#265054
HP LT - Diagnostic - Panel damage/OS corrupt
4 weeks
#265019
Approved: HP LT - Device set up
4 weeks
#261582
Dell Inspiron - Inspection- Possible Intrusion
a month
#260134
Acronis Backup Overage
a month
#260145
Battery Backup Troubleshoot
a month
#260171
Managed Services : July_2026
a month
#260197
Onsite | Account Transition Meeting
a month
#260204
Device Pickup & Reset | Onsite Session
a month
#261613
Data migration: 2 SD chips to external drive
a month
#260158
Cloud Backup Overage
2 months
#265261
Diagnostic - Macbook Air - Battery drain
a day
#265231
Diagnostic - Dell Inspiron - No Power
6 days
#265225
Truck Roll: Dell desktop - HDD issues
a week
#265199
Lenovo Laptop | No Boot Device
a week
#265159
Custom Build - Photography
2 weeks
#265150
Warranty - Charger Replacement
2 weeks
#253329
Refurb: ASUS FA617 Laptop
a month
#265149
Subscription: VIPRE cancelation
2 weeks
#265124
Billing Failure: Vipre AV
3 weeks
#265120
Billing Failure: Vipre AV
3 weeks
#265116
Billing Failure: Vipre AV
3 weeks
#265114
Billing Failure: Vipre AV
3 weeks
#265112
Billing Failure: Vipre AV
3 weeks
#265109
Billing Failure: Vipre AV
3 weeks
#265102
Vipre AV - Request Cancel
3 weeks
#260105
HAM Managed Services : MAY_2026
a month
#260113
Email Security Configuration | Remote Session
a month
#260138
Network IPs offline
a month
#260146
HDMI Cable
a month
#260152
Camera Diag | Onsite Session
a month
#260156
Cloud Backup Overage
a month
#260157
Cloud Backup Overage
a month
#260158
Cloud Backup Overage
a month
#260161
Cloud Backup Overage
a month
#260165
Replacement Laptop | Onsite Session
a month
#260190
Onsite - Office Merge Project
a month
#260192
2026 Tooling Refresh
a month
#250317
Final Invoice Reconciliation and OffBoarding | Remote Session
a month
#240192
Data Recovery for Admin PC
a month
#265262
Data Tally - HDD
a day
#265256
HP DT - No Boot
a day
#265253
Hp LT - OSR windows 10
2 days
#265249
Diagnostic - Legion LT - Power Concerns
3 days
#265238
Device Purchase - Dell LT
4 days
#265236
Inspection - External drive
4 days
#265212
3 LT - Data Migration
a week
#265186
Diagnostic: HP lt - screen issue
a week
#265184
Pickup Charger
a week
#265167
Diagnostic - HP LT - No Power
2 weeks
#265154
Inspection - Razr LT - Possible intrusion(AI-Claude)
2 weeks
#265135
*RUSH* Dell XPS | No POST
2 weeks
#265130
Asus Laptop | DC Jack Broken
3 weeks
#265104
MacBook Pro - no power
3 weeks
#265093
Dell Laptop - Failing Drive
3 weeks
#265056
NVR Replacement | Camera Reinstallation
4 weeks
#260175
NVR Hard Reset | Onsite Session
a month
#250319
Clerical : 24/25 Invoices
a month
#230040
Collections: MSP 8xAV/BU + 1TB
a month
#251878
CHGB Case # 2025197026189 - Vipre Antivirus
a month
#252130
CHGB Case # - 2025210050186 - Diagnostic
a month
#264005
Chargeback Notification - $50 DIAG
a month
#260047
2023 Fraud CC Attempt - Tyrone
a month
#260000
Chargeback: Vipre Antivirus
a month
#155102
Collections: Laptop Swap / WiFi Setup
a month
#200775
Escalation - Fraud CC Charges
a month
#160032
Onsite Follow-up Server Config
a month
#260250
Data Recovery - iMac Memory Failure
a month
#254000
Chargeback - Bank Fee
a month
#190231
Remote Email SSL Cert Issue
a month
#203361
PC to Mac Migration
a month
#261521
Same day onsite - Website issues
a month
#265128
low_hd_space_trigger
3 weeks
#260200
App OS Deployment
a month
#260212
Desktop Support | Remote Session
a month
#260213
New Device Replacement by 8/13
a month
#265214
*Escalation* 3 VIPRE subscriptions: Cancellation
a week
#265119
Billing Failure: Vipre AV
3 weeks
#265118
Billing Failure: Vipre AV
3 weeks
#265115
Billing Failure: O365
3 weeks
#260275
Diagnostic - Thinkpad LT - Fan Clicking
a month
#260270
TG Premium cancellation
a month
#260254
test ticket
a month
#260242
TacticalRMM - DeployIT
a month
#261606
Rework: Diagnostic - Intel desktop - no power
a month